Xero - the new normal

There are three main reasons to outsource:

1. Availability of qualified staff
Worldwide it is harder to find qualified staff. You can solve that problem by creating an off-shore outsourced team with expertise in your industry, thus future-proofing your business.

2. Pressure to reduce pricing
With the advent of cloud technology, such as Xero, we are seeing pressure to reduce fees, particularly in accounting and other technology-based industries. Having an off-shore team ensures that you can be competitive and ahead of the game.

3. It’s cost effective
Employing staff is costly! Not only do you have to pay wages, you have other costs as well, such as superannuation, ACC and insurance levies, subscriptions and licenses, increased rental and occupancy costs, as well as HR and management costs. Having an off-shore team definitely saves you money.

The door to The Back Room is in Wanaka, New Zealand, but the actual room itself is in Clark, in the Philippines.

The Back Room gains expertise because of an abundance of skilled labour in the Philippines. They have a strong education system producing an intelligent and skilled workforce that has little access to professional work. We work from the Philippines because this creates a win-win situation where our staff have access to well-paid work, good working conditions and the opportunity to apply their degrees in a professional environment.

Our staff are based in professional offices in Clark, Philippines. The working conditions are not too dissimilar to working conditions in Western countries. We visit our staff regularly and speak with them daily to manage morale, culture and well-being. Given the remote nature of the work force we have developed an ethics policy to ensure we uphold safe and professional working conditions, provide fair remuneration and exceed local standards of employment. Our goal is to provide a better life for our staff in the Philippines by providing them professional work.

We take security seriously! Our staff work in a secure, safe environment. Not only are they safe, but your information is also kept confidential and safe too!  There’s physical security to enter the building.

Our systems have extra layers of safety. Our offshore staff do not have access to external passwords; we provide them access through our highly secure systems. We have software installed to oversee activity and ensure a record of operations is in place at all times. The facility in which we work in the Philippines has an additional layer of spyware and virus protection.

The Back Room pricing is made up of our fee (we call this BPO Fee) plus actual wages for employees. Find out more detail on our pricing page.

We specialise in Xero, our Accountants are Xero Certified. We have a Graduate Intern Programme which has proven to be very successful for clients and graduates.

We also recruit qualified accountants and bookkeepers, some of whom have several years of accounting experience.